Dr. Gilster Receives the PIONEER AWARD

Dr. Susan Gilster was the recipient of the 2010 Ohio Health Care Association’s Pioneer Award. The Pioneer Award honors individuals for their influence, progressive thinking and accomplishments, and for their ability to shape the profession both today and tomorrow. These pioneers are recognized as forward-thinking leaders in the development and advancement of long-term care in the state of Ohio. The award honors Dr. Gilster’s commitment to excellence in long-term care services.

Pioneer Award candidates are nominated by a select group of Ohio Health Care Association Past Presidents. Her selection as a winner of this most prestigious honor places Susan in an impressive position in Ohio’s long-term care history.

Dr. Gilster’s award was presented during the President’s Dinner during the Annual Convention in Columbus on May 5, 2010.

It’s Not Always About the Money: The True Costs of Administrator Turnover

Kathleen Mears is a resident of a long-term care facility and hosts a regular blog for Long-Term Living. Ms. Mears wrote of the facility getting a new administrator, and offered her thoughts on the awkward but common pattern of revolving-door administrator turnover. Her thoughtful insights highlight the need to discuss not only administrator turnover and resulting financial costs, but perhaps the more important costs related to resident and staff care, morale and support. To read Ms. Mears’ blog, visit www.ltlmagazine.com.

We’ll address this topic in a upcoming Ask the Staffing Experts column on Long-Term Living soon.

To read previous columns of Ask the Staffing Experts, click on the image below.

Great News! Save Thousands on Staff Turnover

We wanted to share some exciting new research on the benefits and enormous savings of one facility using the SERVICE model recently featured as the cover story in Long-Term Living Magazine. Click on the image below to see outcomes: turnover decreased by 50% in the first year, financial savings in excess of $500,000.00, and statistically significant improvement in staff satisfaction.



If you desire a change in your culture, want to stop staff turnover, and enhance satisfaction in residents, families and staff, contact Susan Gilster & Associates today at SusanG@careleadership.com or 513/673-1239.